New Zealand Branch Council (ACHSM Aotearoa)

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Karen Orsborn FCHSM


Catherine Cooney FCHSM

Branch Councillors

Jagpal Benipal FCHSM
Cathy Cummings FCHSM
John McManus FCHSM

Paula Murray FCHSM
Charmaine Pene FCHSM
Craig Tamblyn FCHSM

NZIHM has been contributing to improving healthcare management since 1946 and is one of NZ's oldest serving healthcare organisations.  

Via a Memorandum of Understanding, NZIHM is a branch of the Australasian College of Health Service Management (ACHSM), with 10 branches throughout Australia, NZ and Hong Kong.

NZIHM has active branches in Auckland, Rotorua, Wellington and Christchurch. We provide a wide variety of information services to keep members abreast of current developments and thinking in Health Services Management.

No Branch near you? We welcome member interaction. Let us know and we can put you in touch with members in your area.

Membership to NZIHM is your path to Fellowship.

NZ Branch Council office bearers

Karen Orsborn



General Manager and Deputy Chief Executive of the New Zealand Health Quality and Safety Commission

The Commission was established in 2010 to lead national improvement in patient safety and quality across the health and disability sector. Previously I worked for the Ministry of health as Manager, Electives Services then Group Manager, Funding. I am a registered nurse and have a Master's in Business Studies. In my current role I have responsibility for a range of programmes to improve patient safety and the quality of health services and throughout my varied career a consistent theme is a focus on leading large scale change and improvement initiatives. I am passionate about the professional development of all people that work in the health sector and would like to see strong membership of NZIHM with opportunities for learning and networking at multiple levels. I subscribe to the 'all teach, all learn' approach and support collaboration and innovation. (Local Branch – Wellington)

Catherine Cooney



Cathy is the Director of Kowhai Health Associates Limited, a health consultancy company established 2012. She has been involved with NZIHM since 1998 and was a founding member of the Lakes Branch. Cathy completed her ACHSM Fellowship in 2010. Cathy was the Chief Executive of Lakes DHB from 2001 to 2012 and the Director of Nursing and Midwifery from 1994-2000. She has a background in health sector leadership, executive management, public health nursing and community development. Cathy is currently the Chair of the Waiariki Bay of Plenty Polytechnic; Chair of the West Coast Hospital Redevelopment Partnership Group; Independent Facilitator, on behalf of Health Workforce NZ and Careerforce, for the Kaiāwhina (non-regulated) Workforce Action Plan development; a member of the Health Practitioners Disciplinary Tribunal; Chair of the Midlands Health Network Alliance Leadership Team; Co-Chair for Healthy Families Rotorua; an Institute of Directors facilitator for the MSD governance capability programme and for the MSD Investing in Services for Outcomes programme; and a Lead Auditor for the health sector (DHBs). She is also very involved in community organisations in her local community. (Local Branch - Lakes)

Jagpal Benipal

FCHSM PhD, MBS (distinction) BHSc RCompN

Service Development Manager Primary Care Integration, Service Development & Innovation Waikato District Health Board and Senior Honorary Lecturer, The University of Auckland.

Jagpal is currently employed as a Service Development Manager Primary Care Integration at Waikato DHB. He has worked in the health sector since 1988 in a variety of clinical nursing, leadership and management within the DHB environment. He has lead quality improvement, workforce and service development initiatives, and has made substantial contributions through innovations in hospital, primary and community care services. Jagpal’s background in quality improvement and workforce development, both in clinical and leadership excellence, is supported by his academic credentials in health sciences, business studies, and PhD research related to acute admissions. Jagpal has also made a substantial contribution to development of a Bachelor of Nursing, and Postgraduate leadership & quality improvement courses at The University of Auckland. Jagpal has presented numerous papers related to quality improvement, leadership and health service management, at national and international conferences and has contributed to a book entitled ‘Making Quality Improvement Work’.(Local branch – Hamilton)


Cathy Cummings


Co-Director, The DAA Group

Cathy is a co-director of The DAA Group, a health accreditation and auditing agency. Cathy has wide and in-depth experience in health and disability services, having worked in the health sector as a registered nurse in New Zealand, Australia and in the United Kingdom. 

Cathy has extensive auditing and quality management experience in most sectors of health. She has managed a quality auditing agency for more than twenty-five years and has in-depth expertise in certification, accreditation, contracts and issues-based auditing, as well as standards development.  

Cathy has extensive experience in standards development having been a member of numerous standards development committees in NZ. For this work she has been awarded the Standards NZ Meritorious Service Award.  Cathy is also a member of the Australian Council for Healthcare Standards committee and is an international surveyor for ISQua – the organisation that accredits the accreditor.  

Cathy is a member of the Institute of Directors.

John McManus


General Manager of the Southern Cross Hospital in Christchurch

The Christchurch Southern Cross Hospital is the largest in the nation-wide Southern Cross network having 10 Operating Theatres and 87 inpatient beds. The Hospital has some of the most technically advanced surgical systems available including robotically-assisted surgery, digital theatres and an advanced hybrid operating theatre. Patient care facilities include an advanced High Dependency Care ward. John has been at Southern Cross since 2000, previously holding the position of Regional Business Manager. Prior to that John worked at Burwood Hospital managing Canterbury DHB’s ACC Contracts and at Burnham Military Camp as Finance Manager for NZ Defence Force. (Local branch - Christchurch)

Paula Anne Murray


Paula is a leader who creates an exceptionally strong team ethos whilst motivating multi-disciplinary and clinical teams to succeed.She thrives on maintaining and developing organisational culture, embracing values and enhancing stakeholder reputation.Paula is currently the General Manager at Southern Cross Bright side in Epsom, Auckland where she has successfully transformed the business to profitable growth. Recruitment selection was crucial in this process, along with managing existing employees to peak performance and refining areas of low productivity.Paula has been a resident of New Zealand since 2002 and during this time has furthered her knowledge by completing several Business management courses, Masters in Nursing and gained Fellowship of the Australasian College of Health Service Managers in 2017.

Charmaine Pene


Charmaine has held a number of health management and leadership roles in the NZ Defence Force over a 25 year period, including working short stints in Egypt, Timor Leste, Indonesia, Malaysia, Singapore and the South Pacific. She was awarded an Officer of New Zealand Order of Merit (ONZM) in 2005 for her leadership role in the Tsunami Boxing Day Disaster – New Zealand medical response.

Charmaine has also previously held the role of Client Manager with DAA Group undertaking certification / accreditation planning for a wide variety of health services, with specialty in Maori Health.  She worked at the Health Quality and Safety Commission in 2017 as project manager on the Commission's National Medication Safety Programme.

Charmaine’s current role is Safety, Quality and Risk Manager with Evolution Healthcare Group an organisation that includes five private surgical hospitals, birthing facilities, physiotherapy and rehabilitation, and mental health located in New Zealand and Australia.

Charmaine is a qualified health auditor and has recently been appointed layperson on the Medical Council of New Zealand’s Professional Conduct Committee.  Charmaine whakapapa to Ngati Tuwharetoa, Atihaunui a Paparangi and Ngati Raukawa.

Craig Tamblyn


Craig became a Fellow of ACHSM in December 2018, joining the New Zealand Council in that same year.  Craig has also been the health representative on Whānau Āwhina Plunket Board since 2016 and over this time, has developed an understanding of the challenges and opportunities faced by national health NGOs. 

Craig is currently the Chief Executive of Hospice Waikato, the only hospice in New Zealand that, in addition to its adult service, has a children and young person’s service palliative care service - Rainbow Place. This service provides end-of-life care to children and psychological support to siblings and family members. 

Previously, Craig has held varied management roles in government and non-government health, the disability, volunteer and community sectors and understands the environments in some detail.  

Craig is a registered nurse, with a business degree in health service management, an MBA from Massey University and Post Grad Cert (Leadership and Governance) from Waikato University. 

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