WA leadership breakfast forum - Why the patient experience matters to health leaders, 28 Apr 2017

Why the Patient Experience Matters to Health Leaders, WA Breakfast Forum
Speakers: Jason A Wolf & Dr Simon Towler

The Australasian College of Health Service Management in partnership with the Health Consumers’ Council present this significant discussion for all health leaders striving to develop high performance cultures through understanding patient experience.

**Limited seating so be sure to RSVP to avoid disappointment**

Friday 28 April 2017

7.00am - 8.30am 

Australian Institute of Management -  Auditorium in the Leadership Centre 
76 Birkdale St, Floreat WA 6014
7:00am - Registration 
7:15am - Breakfast 
7:30am - Speakers 
8:30am - Conclusion 

Registration fees
Member - $45
Non-Member - $60

Registration is closed. This event has reached full capacity

Sally Clark – sally.clark@achsm.org.au

The presentation covers the following domains and skills from our competency framework.

Leadership skills and behaviours
Influences organisational climate
Leading change


Health workforce

Partnering with consumers

Organisational dynamics and governance


Relationship management


Click here to know more about our competency framework.

About the speakers:
Jason A. Wolf
Jason is a respected speaker writer and leader on patient experience excellence, high performance cultures, leadership and organisational change. He is the President of The Beryl Institute, USA, the leading community of practice for Patient Experience in the US and globally. Hear from Jason about what works and what’s next.  Jason will discuss the international findings linking patient experience excellence with high performing cultures and will present the findings from the WA Patient Experience Community Consultation.

Dr Simon Towler 
As the previous Chief Medical Officer for WA Health Department he has a detailed understanding of the inner workings of hospitals and health system. But none of this prepared him for navigating the health system as a patient. In 2012, Dr Towler was diagnosed with cancer of the neck – meaning six months off work and many rounds of chemotherapy and radiotherapy. It was a confusing and difficult time – and one that has reinforced Dr Towler’s commitment to putting the patient first. As an intensive care specialist, Dr Simon Towler has seen some of the most traumatic medical conditions imaginable, supporting families through the most difficult time of their lives.
In partnership with:

Proudly sponsored by:

4/28/2017 7:00 AM - 8:30 AM
Australian Institute of Management 76 Birkdale Street Floreat, WA 6014 AUSTRALIA
This event is full.
Important information about ‘pay later’ option – please read

If you choose ‘pay later’ when registering for this event, you will have until 72 hours before the event’s scheduled start time to pay the full amount owing on your invoice. If you fail to settle the invoice by the deadline, your registration will be cancelled and you will need to re-register to secure your spot.

Please note that you can only access the ‘pay later’ option when paying for your event registration up to 72 hours before the event’s scheduled start time. After this deadline, ACHSM will no longer accept online registrations and you will only be able to register over the phone by calling 02 8753 5100 and paying for your registration immediately using a credit card.

How to register

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